Frequently asked questions

🔥 General Information
What is ChefVision?
ChefVision is a platform that connects private chefs with diners for personalized culinary experiences—from home-cooked meals to exclusive events.
What services does ChefVision offer?
  • Private Chef Finder
  • Signature Chef Platter (pre-order curated meals)
  • Dine by Design (customized private dining experiences)
How is ChefVision different from regular catering services?
Unlike traditional caterers, we offer chef-to-table personalized dining experiences, where chefs interact directly with guests and cook fresh on-site.
Is ChefVision only for high-end events?
Not at all! We cater to everything from intimate dinners and birthdays to elegant corporate events.

👨‍🍳 About Chefs
Who are the chefs on the platform?
All chefs are independent, professional, certified in food hygiene, and come from diverse culinary backgrounds.
Can I become a chef on ChefVision?
Yes! You can register on our platform and enjoy flexible hours, curated gigs, and full control over your schedule.
What are the chef requirements?
Chefs must have verified culinary experience, valid food hygiene certification, and a professional attitude.
Do chefs bring their own equipment and ingredients?
Each chef’s profile specifies what’s included. Most chefs bring ingredients, and some may bring tools or request certain kitchen access.

📦 Our Services
How does Private Chef Finder work?
Browse chef profiles, check availability, submit your booking request, and once confirmed—enjoy your custom dining experience at your location.
What is Signature Chef Platter?
It’s a pre-order system for chef-curated meals delivered fresh to your doorstep on your preferred day.
What is Dine by Design?
A personalized full-service dining experience designed for special occasions or events, curated with a chef and your preferences.
Can I book a chef for meal prep or weekly plans?
Some chefs may offer recurring or batch services. Check each profile or message the chef directly.

💬 Booking & Customization
Can I speak to the chef before booking?
Absolutely! You can message any chef prior to reserving to discuss the menu, ingredients, allergies, and more.
How do I book a private chef?
Visit a chef’s profile → select date, time, and location → submit a request. The chef will confirm availability shortly.
Can I customize the menu?
Yes—menus are always tailored to your taste, dietary needs, and theme. Just communicate clearly with the chef.
How do I know if the chef is available?
Availability is shown on the profile. If unclear, you can send a message or alternative date suggestions.
What happens after the booking is confirmed?
Your chef will prepare the menu, finalize details, and you can track progress via your dashboard.
What if the chef is unavailable on my date?
You’ll be prompted to choose alternate dates or browse other available chefs
Can I cancel or modify my booking?
Yes—use your dashboard to make changes. Cancellation policies vary per chef and are clearly listed during checkout.

💳 Payment & Pricing
How much does it cost to book a chef?
Pricing varies by chef, location, number of guests, and service type. Prices are clearly listed on each profile.
How do I pay?
All payments are processed securely online via the platform.
Is there a deposit or full payment required?
Generally, full payment is required to confirm a booking. The details will be shown during checkout.
Do prices include ingredients and service?
Yes—most chefs include ingredients and full service. Details are in each package or chef description.

📍 Service Areas &. Deliveries
Do you operate outside Singapore?
Currently, our core operations are in Singapore. Some chefs may offer services across specific regions—check their profiles.
Can I request delivery only (without chef presence)?
Yes—for Signature Chef Platters, food is delivered fresh without a chef needing to be present.
How do I track my delivery?
Delivery status and timing will be provided after order confirmation.
Can I send meals as a gift?
Absolutely—just indicate the recipient’s name and address during checkout.

🧠 Support & Safety
Is food allergy information supported?
Yes—please communicate any allergies when booking. Chefs will adjust ingredients accordingly.
How do I report a problem with my order or chef experience?
Contact our support team via WhatsApp (+65 9430 6337) or email (Enquiries@chefvision.biz).
Are the chefs background-checked?
Yes—ChefVision vets chefs for experience, certification, and professionalism before listing them.
Is cleanup included in the chef's service?
Most packages include basic cleanup; check the details on each chef’s service listing.

🧾 Account & Dashboard
Do I need an account to book a chef?
Yes, creating an account helps manage bookings, payments, and communication with chefs.
Can I view all my past and upcoming bookings?
Yes—log into your dashboard to track orders and bookings.
Can I leave a review after my experience?
Definitely! Feedback helps future users and recognizes great chefs.

🎯 Event Types
What kinds of events can I book a chef for?
  • Family dinners
  • Romantic dates
  • Birthdays
  • Corporate lunches
  • Holiday parties
  • Wellness or themed menus
Do you support last-minute bookings?
Some chefs allow bookings within 24-48 hours depending on availability—check each profile.
Can I request a specific cuisine?
Yes—from Japanese omakase to plant-based, each chef specializes in certain cuisines listed on their profiles.
Can I request a chef to cook at an outdoor venue or rented location?
Yes—just make sure to mention the venue conditions ahead of time.

📞 Contact & Community
How can I contact ChefVision support?
  • WhatsApp: +65 9430 6337
  • Email: Enquiries@chefvision.biz
  • Location: PLQ, Singapore
  • Contact Form on website
Is there a community or referral program?
Stay tuned—loyalty, referral, and event updates are announced via our newsletter and social media!
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